Kalipso Ukraine DMC is committed to respecting your privacy and protecting your personal information
Indeed, we attach particular importance to protecting the personal information that you share with us and we strive to maintain your trust in this regard.
When you do business with us, we need to collect some personal information about you such as your name, email address, passport number and payment details. This information is used, for example, to process your booking and travel arrangements and purchases. Some of this information is shared with our trusted partners such as hotels and airport ground handlers to ensure that your baggage arrives safely at your destination.
This Policy applies to all personal information we process about you when you do business with us, purchase or use our services, visit our website or otherwise interact with us. This Policy was developed to comply with the requirements of the privacy protection legislation in force.
Please refer to the “How to Contact Us” section if you have any questions, comments or requests regarding the Policy or your personal information.
Our full Policy can be accessed below.
We have developed and implemented internal policies and procedures designed to provide adequate protection of the personal information in our possession and we review these on a regular basis.
We educate our employees about the importance of protecting personal information by providing them with training on this topic and by issuing directives outlining their role and obligations in this regard.
We take reasonable measures to ensure that our agents, mandataries, representatives and employees comply with the provisions of the privacy protection legislation in force.
What is considered personal information?
Personal information is any information that identifies you or can be used to identify you. Your personal information may include, for example, your name, your contact details or information relating to your travel itinerary (e.g. your booking reference number).
This information may be collected from you during any interactions you have with us, for example when you visit our website, make a booking, call us or send us an email or enter a contest.
This information may also come from travel counsellors.
What personal information do we collect?
We may collect and process the following categories of personal information:
Your name, date of birth, gender, nationality and passport number. If your minor children are included in the booking, we will collect their identification information.
Your telephone number, physical address and email address.
During the booking process we collect information about your booking that may include your date of travel, flight reservations, hotel reservations, payment details and any ancillary services such as Option Plus, upgrades and extra baggage.
When you do business with us, we collect and process information in relation to your travel such as your travel itinerary, check-in information, electronic boarding pass, medical needs, special dietary requirements and any additional assistance or preferences.
When you communicate with us via email, online or via social media, we store your communication and, if relevant, each attachment such as pictures and/or videos. When you contact us by telephone, we may record your telephone calls for training purposes or to prevent fraud. We also collect your questions or complaints.
Previous bookings with us
We collect information about services we have provided to you in the past, including your previous travel arrangements (flights and other bookings), interactions and customer feedback.
Use of our website
When you navigate on our website, we may collect your IP address, browser type, operating systems, referring website, preferred language, web-browsing behavior.
We may also receive your location data.
We collect information that you enter during contests or comments that you choose to share on our social media platforms. Depending on your social network settings, we may receive information from your social network provider.
Sensitive personal information
When providing services to you, we may collect personal information that is considered sensitive as it could reveal your racial or ethnic origin, physical or mental health, religious beliefs or criminal convictions or offences.
For example, should you request special medical assistance during a flight (e.g. need for a wheelchair or oxygen), this may reveal information about your health. In addition, your religious beliefs may be revealed when you request special meals or advise us of other dietary requirements. Likewise, your travel document details may contain information that may reveal your racial or ethnic origin.
When providing sensitive personal information, explicit consent to the processing of this information must be given. This sensitive personal information will be used strictly to allow us to provide any special services requested and to fully perform our obligations.
Third Party bookings
A third-party booking is when a family member, friend or another person (hereinafter the “Third Party”) makes a booking on your behalf. This Third Party will necessarily provide us with the same personal information that we would collect from you directly in order to complete your booking. In such circumstances, the Third Party will have ensured that you have been made aware of the content of this Policy and that you consent to supply your personal information to us.
How do we use your personal information?
We use your personal information for the following purposes:
To provide you with our services
We may use your personal information to process and manage your booking and to fulfil your travel arrangements and purchases. For example:
To identify you in order to issue your ticket;
To ensure you receive specified dietary requirements;
To inform the flight crew and other members of the team that you have purchased Option Plus; etc.
In case of non-provision, objection or restriction to processing or erasure of any information necessary to provide you with our services and those of our partners, or in the event you wish to withdraw consent previously given to us for the collection and use of your sensitive personal information, they as we may not be able to provide certain or all of our services to you. In such circumstances, cancellation fees may apply.
To communicate with you and keep you informed
We may need to contact you by email and/or by telephone for administrative or operational reasons. For example:
To send you confirmation of your bookings and your payments;
To inform you about your travel itinerary;
To notify you when check-in is available or to advise you of disruption and changes to your flights; etc.
We will also use your contact information for commercial prospecting and to send you marketing communications, if you agreed to receive such communications.
Your opinion is very important to us, so we may seek your feedback on our services via email, social media or surveys.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you and to improve our services and experiences for customers.
Service providers, such as reservation agents, catering agents, travel service providers, freight providers, car rental, hotel providers or airport ground handling services to facilitate your travel and any other requests you have made;
Other passengers named on your booking as part of the online check-in process;
Technology service providers, whose systems we may use to process your booking and travel, enhance your customer experience, conduct customer surveys or provide you with personalized marketing communications on our behalf;
How to contact us
„TOUROPERATOR KALIPSO UKRAINE” LLC
Company address: UA 04071 c.Kyiv, str. Mezhygirska 39/20, of. 28,29
We will attempt to process your request within thirty (30) days of receipt thereof. If we are unable to respond within this time, you will be notified.